FAQ

General Questions: 
I'm placing an order for a gift, do you include the receipt in the package?
  • We do not include a receipt or invoice in any of our packages. Receipts are emailed to the customer only.
  • If you would like a card inside the package, feel free to email us after purchase and we would be more than happy to include one!

How long does it normally take before my order is shipped to me?

  • Typically 2 weeks, but can vary depending on schedule as well as holidays, etc. If you need your item(s) by a specific date, please email us directly and we can let you know if we are able to complete your order in your time schedule. Additional charges may apply. They will ship after they are processed. 

Do you do refunds/exchanges/returns?

  • We do not offer refunds, exchanges, or returns. If you are unhappy with your product, feel free to email us directly and we can try to resolve the issue. 

Cutting Boards:

Am I able to put the cutting board in the dishwasher?

  • Like any other cutting board, it is not recommended to put it in the dishwasher. This can cause warping and splinters. 

Can I chop my food and veggies on the side where the engraving is?

  • Yes you can, but it is recommended to use the opposite side for chopping to keep food out of the engraving. 

Do you stain the wood?

  • No, we only apply a food safe butcher block conditioner after the board is engraved.